Our prices, published.

Every figure below is the rate card you agree to when you sign up. All prices exclude VAT.

Call-out and time-and-materials (agency, ex-VAT)

  • Call-out including the first 30 minutes£95
  • Handyman (per 30-min block)£37.50
  • Plumbing (per 30-min block)£42.50
  • Electrical (per 30-min block)£45
  • Gas (per 30-min block)£50
  • Decorating (per 30-min block)£40
  • Emergency / same-day uplift+£45
  • Inner London attendance (12 boroughs)+£20
  • Abortive visit (no access)£75
  • Materialsat receipted cost net of VAT +20%
  • Parking, permits and ULEZat cost
  • Managed-service coordination fee£15 per job
  • Remote resolution via the tenant bot£15, charged only when the tenant confirms the issue is fixed without a visit

A partial block rounds up. Time is billed on on-site time; time away from site (a materials run, for instance) is deducted.

Fixed-price menu

26 everyday repairs. Labour price fixed before we attend, call-out included; materials extra at receipted cost + 20%.

Diagnosis

  • M00Diagnose & Advise£95 (absorbed into an approved quote)

Plumbing

  • M01Tap replacement, like-for-like£149
  • M02Toilet flush or fill mechanism£139
  • M04Unblock sink, basin or bath£139
  • M05Unblock toilet£139
  • M06Leaking trap or waste£139
  • M07Washing machine or dishwasher swap£139
  • M08Radiator valve£185
  • M09Bleed and repressurise up to 8 radiators£139
  • M10Shower mixer bar£185

Electrical

  • M12Light fitting£145
  • M13Switch or socket faceplates, up to 2£145
  • M14Extractor fan£189
  • M15Smoke or CO alarm heads, up to 2£145

Handyman

  • M03Toilet seat£99
  • M11Re-silicone bath or shower£175
  • M16Wireless doorbell£135
  • M17Euro cylinder lock£135
  • M18Mortice or nightlatch£175
  • M19Internal door easing£135
  • M20External door re-alignment£175
  • M21Handle or latch£135
  • M22Window restrictors, up to 3£135
  • M23Kitchen hinges or runners, up to 3£135
  • M24Re-fix loose fittings, up to 3£135

Decorating

  • M25Patch repair and paint, approx. 1m²£175

Handled by quote, not menu: gas work, drainage beyond the trap, work at height, sanitaryware replacement, fault-finding, appliance repair, damp investigation, glazing, structural work and waste clearance.

Compliance certificates (fixed)

  • Gas Safe CP12£95
  • Boiler service£130 (combi) / £150 (system)
  • EICR£210 (1–2 bed) / £250 (3 bed) / £295 (4+ bed)
  • PAT£70
  • EPC£90
  • Smoke alarm£55
  • Heat alarm£60
  • CO alarm£65
  • Legionella risk assessment£85

Quoted on request: fire risk assessment, fire door inspection, fire alarm inspection, emergency lighting, asbestos survey.

Cleans and turnovers

  • End-of-tenancy cleanfrom £320
    Includes key pick-up and drop-off, white goods and oven, internal windows. Optional add-ons available.
  • Turnover packages — Light, Standard, Full Refreshfrom £795
    Scoped at the property and confirmed before anything starts; materials charged separately.

What a job actually costs

  • •A menu job → the fixed price you saw before you booked, plus materials at cost + 20%. Nothing else.
  • •A job that isn't on the menu, done within the first 30 minutes → just the £95 call-out (plus any materials).
  • •A 90-minute job off the menu → £95 + two 30-minute blocks at the trade rate (a partial block rounds up). Inner London adds £20 per attendance; a same-day emergency adds £45.
  • •You always know the floor — £95 — and the ceiling: time-and-materials jobs are capped at an approval limit you set (£250 by default, anywhere from £50 to £2,000). Every block is itemised on your weekly invoice.

A price you approved, every time

Every menu price is fixed for the scope described. If our contractor arrives and finds the job is materially different — hidden damage, a different fault, extra works — we stop, tell you what we found, and send a fixed quote before any further chargeable work. A quote at or under your approval ceiling is approved on the spot; over it, you get a one-tap approve or decline. An approved quote's return visit absorbs the original call-out, and if you decline you pay the call-out only. You will never receive a number you didn't approve.

What is my approval ceiling?

The most a time-and-materials job can reach before we hold it for your approval. It's £250 by default and you can set it anywhere from £50 to £2,000 in your portal. If a job would exceed it, we hold it and ask you first. Decline, and your charge is capped at your ceiling — you never pay over it.

How billing works

Before your first job you set up a GoCardless Direct Debit mandate (about two minutes), and every job then lands on one weekly invoice on 7-day terms. New agencies run a five-job pilot — your first five jobs or £750 of charges, whichever comes first — and then simply carry on. We earn your business every week.

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