For letting agents

Professional maintenance coordination for your portfolio

We handle dispatch, completion reporting, compliance tracking, and invoicing. You focus on managing your properties.

Branded job completion reports your landlords will love

Every completed job produces a professionally formatted PDF report, branded with your agency logo and colours. It includes a written summary of the work, site photos, materials used, and certificate confirmation.

Forward the report directly to your landlord as proof of work completed, including professional photos, a detailed summary of what was done, and certificate confirmation where applicable. Your landlords see a polished, branded document. They think your agency runs the most professional maintenance operation in London. We stay invisible.

Email a job instructionPre-filled template. Just fill in the details and send.
Your branded job completion report
Your LogoCompletion Report
Property:42 Elm Street, CR0 1AB
Summary
Professional written summary of all work completed at the property...
Kitchen sink
Leaky trap
Fresh trap
YOUR AGENCYPowered by ClearKey
Tenant triage chat
Your Agency
Hi! I'm your virtual maintenance assistant. To get started, what's the issue?
My boiler isn't working, no hot water.
Could you safely take a photo of the pressure gauge on the front of the boiler?
Boiler pressure gauge photo
I can see from your photo the pressure is at 0.3 bar. This is a common issue. Let's try topping it up safely...
Yes, it's fixed!
AI Maintenance Triage Bot

Stop playing telephone between tenants, contractors, and landlords

Your tenants get a branded maintenance portal integrating your logo, your colours, and your agency name. When something breaks, they report it through the portal instead of calling you.

Our AI asks the right diagnostic questions, requests photos, and identifies the issue. For common problems, such as tripped circuit breakers, low boiler pressure, and thermostat settings, the bot walks the tenant through a guided fix on the spot. Issue resolved, no contractor needed.

For issues that need a professional, you receive a complete maintenance request with:

  • Exact diagnosis and category
  • Tenant photos (AI-analysed)
  • Recommended trade
  • Urgency assessment
  • Full conversation log as evidence

You forward the request to the landlord, get approval, click 'Instruct ClearKey', and we handle the rest.

See a demoEvery agent gets their own unique URL. Share it with your tenants via welcome packs, your website, or email signatures.
Set-up

Put your bot wherever your tenants already are.

One bot, three ways to reach it. Set it up once; share it everywhere.

01 — LINK + QR

A link and a code

A clean link and a QR code for welcome packs, email signatures and tenancy agreements.

02 — WEBSITE WIDGET

One line on your site

Paste a single line into your website and the bot appears as a chat bubble.

<script src="…/widget.js" data-agent="your-agency"></script>
03 — YOUR SUBDOMAIN

Run it as your own

Want it on your own subdomain, like help.youragency.co.uk? Ask us during onboarding and we'll set it up with you — one DNS record on your side.

🔒 help.youragency.co.uk
What we cover

Your entire maintenance portfolio, handled

Every service below comes with the same branded job completion report, the same compliance tracking, and the same portal visibility.

Reactive maintenance

From a dripping tap to a new consumer unit — the everyday jobs at a fixed price, the bigger ones on a quote you approve first. We dispatch a vetted contractor and you receive a professional job completion report.

PlumbingElectricalGasHandymanCleaningLocksmithRoofingCarpentryDrainagePest ControlDecoratingEnergy Assessor

Same-day emergency attendance available where a contractor is free, at a £45 uplift.

Compliance & certification

Fixed-price certificates from £70 — book instantly in the portal.

We handle the full compliance lifecycle: from booking the inspection to issuing the certificate, tracking the expiry, and sending renewal reminders automatically through your dashboard. When the job's done, the certificate is read, filed, and lodged to your dashboard automatically — with the new expiry date set for you.

Gas Safe CP12EICREPCPAT TestingLegionellaSmoke & CO Alarms

Certificates tracked automatically on your compliance dashboard.

End of tenancy

Fixed price from £320 — book instantly in the portal. No quote, no call-back.

Our price includes key pick-up and drop-off, white goods and oven cleaning, and internal windows. One instruction, one job completion report.

Key Pick-up & Drop-offWhite Goods & OvenInternal Windows

Optional add-ons available.

Turnovers

Packages from £795 — request one in the portal; we scope the property and confirm the package before anything starts.

Complete property turnovers coordinated as a single package including multi-trade labour, cleaning, carpet cleaning, and repainting. One instruction, one point of contact, one job completion report, one invoice.

Light TurnoverStandard TurnoverFull Refresh

Pre-turnover scope checks available. Materials charged separately.

Additional services

Waste removal, lock changes, carpet cleaning, mould treatment and bespoke works quoted on request. If it's property maintenance, we can coordinate it. Get in touch to discuss your requirements.

Simple and transparent pricing

Pay per job. No platform subscription, no minimum term, cancel any time. Prices exclude VAT.

Direct work

£95–£189 fixed price
Twenty-six everyday repairs at a fixed labour price — call-out included, materials extra at receipted cost + 20% — so you know the cost before we attend. Anything not on the menu runs on time and materials: a £95 call-out including the first 30 minutes, then 30-minute blocks at the trade rate, capped by an approval ceiling you set. Materials at receipted cost + 20%. Parking, permits and ULEZ at cost. We dispatch a vetted contractor from our bench.
  • Fixed-price menu for 26 everyday repairs
  • Vetted contractor from our bench
  • Branded PDF job completion report
  • Compliance tracking included
  • Weekly Direct Debit invoicing
New

AI Triage Bot

Free access
£15 per remote resolution
  • Branded with your logo and colours
  • AI diagnoses and resolves common issues
  • Photo analysis and self-fix guidance
  • Qualified requests when a contractor is needed
  • 24/7 availability in any language
  • Evidence trail for every interaction
Keep your contractors

Managed service

£15 per job
We coordinate your contractors. You pay their agreed rate + our £15 coordination fee.
  • Your contractors, our coordination
  • Same branded job completion reports
  • 20-minute cascade safety net
  • No disruption to relationships

What a job actually costs

  • •A menu job → the fixed price you saw before you booked, plus materials at cost + 20%. Nothing else.
  • •A job that isn't on the menu, done within the first 30 minutes → just the £95 call-out (plus any materials).
  • •A 90-minute job off the menu → £95 + two 30-minute blocks at the trade rate (a partial block rounds up). Inner London adds £20 per attendance; a same-day emergency adds £45.
  • •You always know the floor — £95 — and the ceiling: time-and-materials jobs are capped at an approval limit you set (£250 by default, anywhere from £50 to £2,000). Every block is itemised on your weekly invoice.

A price you approved, every time

Every menu price is fixed for the scope described. If our contractor arrives and finds the job is materially different — hidden damage, a different fault, extra works — we stop, tell you what we found, and send a fixed quote before any further chargeable work. A quote at or under your approval ceiling is approved on the spot; over it, you get a one-tap approve or decline. An approved quote's return visit absorbs the original call-out, and if you decline you pay the call-out only. You will never receive a number you didn't approve.

How this is different

Do it yourselfRepair-reporting marketplaceClearKey
Who finds the contractorYouThem (connects you)We do
Who chases the job to completionYouYouWe do
Who collects photos and timesYouYouThe contractor, through our completion bot
Who produces the landlord-ready reportYouYouWe do — branded to you
Who invoices and collectsYouYouWe do — one weekly invoice
How it's pricedTime + salariesPlatform feePay per job with no platform fee

Frequently asked questions

What is the AI triage bot?

It's a branded maintenance portal we create for your agency. Your tenants use it to report issues, our AI diagnoses the problem, collects photos, and either walks the tenant through a fix or sends you a complete maintenance request. You share the link with your tenants via welcome packs, your website, or email signatures. It's free to access and we only charge £15 when the bot resolves an issue without a contractor.

Can tenants use the bot in other languages?

Yes. The bot detects the tenant's language and responds accordingly. It supports all major languages including Polish, Romanian, Portuguese, Arabic, Bengali, and Urdu.

Do tenants see ClearKey branding?

The bot is branded with your agency name, logo, and colours. Tenants see your brand, not ours. ClearKey is only mentioned in a small 'Powered by' footer.

How does the £15 resolution fee work?

We only charge £15 when our AI triage bot successfully resolves a tenant's issue without needing a contractor visit. For example, the bot walks a tenant through resetting a tripped circuit breaker or topping up boiler pressure. The tenant confirms the issue is fixed, and the £15 appears as a line item on your weekly ClearKey invoice as 'Remote Diagnostic & Resolution'. You can pass this through to your landlord at whatever markup your management agreement allows. If the bot can't resolve the issue and a contractor is needed, there's no resolution fee, just the normal job charges.

What counts as a 'resolution'?

A resolution means the tenant confirmed the issue was fixed after following the bot's guidance. The full conversation is logged, including what the bot asked, what the tenant tried, and their explicit confirmation that it's working. If a tenant says it's fixed but the issue returns, they simply report it again and we'll dispatch a contractor. There's no double-charging.

Can I see what the bot discussed with my tenant?

Yes. Every bot conversation is fully logged. On your portal, click any Tenant Request to see the complete conversation, including what the tenant reported, what the bot asked, what photos were submitted, and what was tried. This log also serves as evidence if there's ever a dispute about what was reported or when.

Can I instruct jobs by email?

Yes. Click Send a job instruction to open a pre-filled email template, fill in the details, and hit send. You'll get an automatic acknowledgement with the job reference as soon as it's logged. You can also submit jobs through your portal or call 020 8044 8801.

Is there a contract or minimum term?

No minimum term and no lock-in — stop instructing us whenever you like. You agree to our standard terms when you sign up. Before your first job you set up a GoCardless Direct Debit mandate (about two minutes), and every job then lands on one weekly invoice on 7-day terms. New agencies run a five-job pilot — your first five jobs or £750 of charges, whichever comes first — and then simply carry on. We earn your business every week.

What if I already have my own contractors?

Use our Managed Service. We'll coordinate your contractors for £15 per job and produce the same professional job completion reports. If your contractor hasn't accepted within 20 minutes (5 minutes for a same-day emergency), the job cascades to our vetted bench so nothing falls through the cracks.

How quickly can you attend?

Same-day attendance is available for emergencies, and routine work is booked for the earliest slot a contractor has free. Both depend on contractor availability for the trade and area, so the appointment is confirmed when the job is accepted rather than promised in advance.

What areas do you cover?

London-wide. Coverage depends on contractor availability in your area, so get in touch and we'll confirm.

What is my approval ceiling?

The most a time-and-materials job can reach before we hold it for your approval. It's £250 by default and you can set it anywhere from £50 to £2,000 in your portal. If a job would exceed it, we hold it and ask you first. Decline, and your charge is capped at your ceiling — you never pay over it.

What's on the fixed-price menu?

Twenty-six of the most common repairs — taps, toilets, blockages, leaking traps, radiator valves, light fittings, sockets, alarm heads, lock changes, door easing, window restrictors, patch-and-paint and more — each at a fixed price between £95 and £189, call-out included. You pick the job in your portal and the price is locked. Materials are extra at receipted cost + 20%.

Can I re-bill my landlord?

Yes. Set your margin once in your account — and whether it applies to materials — then generate a landlord invoice from any completed job on your statement. It carries your branding, your VAT details and your own invoice numbering, and shows only your figures. ClearKey's charge and your margin never appear on it.

Get started with a free compliance dashboard

Import your property spreadsheet and your dashboard is live straight away. Every certificate tracked, colour-coded.
Upload your spreadsheet